Refund and Returns Policy

Refund & Return Policy

Welcome to Grosiva International Limited. We are committed to providing quality products and trusted customer service. Please read our Refund & Return Policy carefully before placing an order.

Return Eligibility

Customers may request a return or replacement within 7 days of receiving the product if:

Wrong product was delivered
Product arrived damaged or defective
Item is missing from the order
Product quality issue found upon delivery

Return Conditions

To be eligible for a return:

Product must be unused and in original condition
Product must be returned with original packaging
Customer may need to provide proof of purchase or product photos

Non-Returnable Items

Returns or refunds will not be accepted if:

Product has been used or damaged after delivery
Customer changes their mind after receiving the product
Incorrect address or contact information was provided
Damage caused by improper handling

Refund Process

After receiving and inspecting the returned product:

Approved refunds will be processed within 3–7 business days
Refunds may be issued through:
- Mobile Banking
- Bank Transfer
- Original Payment Method

Order Cancellation

Orders may be cancelled before shipment confirmation. Once the order has been shipped, cancellation may not be possible.

Delivery Charges

Delivery charges may not be refundable unless the issue was caused by our mistake.

Contact Support

For any refund or return assistance, please contact us through our website customer support section.